Delivery

Delivery

1. Delivery

We ship worldwide by DHL service.

The cost of delivery abroad is calculated automatically and depends on the weight of the shipment. The shipping cost does NOT include additional taxes and duties that may be charged in your country when purchasing a product.

If automatic payment isn't possible, the store manager will contact you to clarify shipping time and the cost of delivery.

Delivery is carried out to the door by a courier. The courier will contact you in advance to clarify the delivery time. If you don't have the opportunity to pick up the package yourself, then the courier can leave the package without your signature (only at your agreement) or convey it to another person.

The storage period for a package is 14 days. If neither we nor the courier service is able to contact you after the expiration of the period, then the package will be sent back to the sender. The cost of return, as well as re-delivery is paid by the Customer.

Sending packages is carried out after 100% payment of the order. Dispatch is carried out within 2-3 working days, excluding the day of placing the order, if the goods are in stock. If the good was purchased in pre-order, then the shipping will be carried no later than 20 working days from the date of payment for the order.


2. Exchange and returns

If you received a product of proper quality, but you want to exchange it for a different size, then you can do this within 30 days from the date of the order receiving on the following conditions:

- The presentation of the product must be preserved. The product must NOT be used.

- Payment for re-delivery, as well as the return, is carried out by the Customer.

- Sending of the exchange is carried out only after we receive the return package.

- The product you need is in stock.

You may use any service (regular mail, DHL, etc.) to return a package.

All refunds are made at the current exchange rate.

If you have any questions, feel free to contact us by e-mail info@memerch.store or through the feedback form in the "Contacts" section.

For the conditions of return of goods and funds, check the "Public offer" section.